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Frequently Asked Questions

General Questions

Usually Digital File format orders are done in 2 - 4 days.

And it takes additional 5 -10 days to make and deliver your print.

If you haven’t received a message from our customer support team with the drawing in 7 days, please check the spam folder. In case you don’t find the email there, please send an email to the support with your order number, so we could update you on your order status.

Since we are here to serve only 5 star experiences, we’ll do as many changes as needed. If nothing works, we’ll just refund your order!

Yes :)


We prefer if you could send the best quality photos that you have, but if you only have grainy photos, we will be able to make a masterpiece from those photos too :)

Just send an email to our support team and they will create you a custom order.

Yes, but make sure to contact us via email immediately. If our artists haven’t started working on your portrait yet, we’ll gladly do it for free, however, if it’s already in progress, we might ask you for a small fee.

No problem, just send an email to our support team and they will make you a custom order with your desired print/digital file dimensions.

Absolutely, though to save time, please let us know about all the changes you want to do before placing your order.



Yes, we do have printing facilities all around the world, so we are able to offer free worldwide shipping with great delivery time. You can check shipping times here: Shipping & Delivery

Shipping is free. More about time here: Shipping & Delivery

If you’ve ordered products from different categories, then there’s a high chance that your order will come in separate parcels.

Yes, all of our orders are trackable.

You can check your order status here

There might be some technical problems, but do not worry, just email us and we’ll sort everything out for you and tell you where your order is!

This is the premium shipping option. Selecting queue jump will make your order be prioritized by our artists so it gets finished as soon as possible.

This is a perfect option during those busy seasons or holidays!

There might be multiple culprits for this, some of them are:

There was nobody home to sign the parcel.
The shipping address was incorrect or incomplete.

Missing apartment number is the biggest culprit of orders getting returned, so make sure to enter that if you're living in an apartment.

But do not worry, once we’ll get it back, we’ll ship it out again and free of charge, so you’ll definitely receive your order!

Yes! Please take a look at our refund policy.


We typically reply within 24 hours, but due to some technical issues your reply might take a bit longer.